Return & Refund Policy
At Voketex, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a clear and straightforward return and refund process.
Return Eligibility
To qualify for a return, the item must meet these criteria:
- It must be unused and in its original condition.
- It must be returned with its original packaging.
- Returns must be initiated within 30 days of the original purchase date.
Please note that certain items cannot be returned, including:
- Customized or personalized items.
- Digital products or software downloads.
- Hazardous or perishable goods.
Return Process
To initiate a return, please contact our customer support team at [email protected] to obtain a return authorization. Once authorized, please return the item to our warehouse with the original packing slip or a note stating your order number and reason for return.
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label.
Refunds
Upon receiving and inspecting your return, we will process a refund to your original payment method. Please allow 4-10 business days for the refund to appear in your account, depending on your bank’s processing time.
If the item was damaged, defective, or incorrect, we will issue a full refund, including any incurred shipping costs.
Damaged, Defective, Or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team at [email protected] immediately. We will promptly assist you with a replacement or refund.
Customer Satisfaction
At Voketex, we prioritize your satisfaction. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our friendly customer support team at [email protected]. We are here to assist you!
Thank you for choosing Voketex for your shopping needs.